Billing

Refund and Cancellation Policy

Effective 29 August 2026

Current purchase model

Essential and Professional are one-time purchases of 30 days of access. They do not auto-renew, so there is no recurring mandate to cancel. Another successful purchase extends existing paid access by 30 days. The checkout shows the selected plan, currency and final amount before payment.

When to contact us

Email support@medprax.in within seven days of the charge if you were charged more than once for the same intended purchase, payment was captured but the selected paid plan was not activated, the checkout amount or currency differed from what you approved, or applicable law gives you a refund right. Include the MedPrax Account email, payment ID, date, amount, currency and a brief description. Do not send full card or banking credentials.

Review and outcome

We will verify the payment and account status with the payment provider. Approved refunds are returned through the original payment method; bank and provider processing times vary. Access added by a refunded payment may be reversed, but already-existing paid time will not be removed.

Digital access already delivered

Except for the cases above or where law requires otherwise, a completed purchase is not refundable merely because some or all of the 30-day access was unused. If a material MedPrax service failure prevented use, contact us with the dates and details so we can assess a refund or an access extension.

Payment disputes

Please contact us first so we can investigate promptly. This policy does not remove any right you have under applicable law or through your bank or payment provider.