Contact

How can we help?

MedPrax Report and MedPrax Capture support

Product and account support

Email support@medprax.in. Include your MedPrax Account email, the affected product, and a non-sensitive description. Never email a patient image, password, authentication token, full card number or bank credential.

Billing

Use the subject “Billing” and include the payment ID, date, currency and amount. See the Refund and Cancellation Policy.

Privacy and data requests

Use the subject “Privacy”. Explain whether you are the account holder, an authorised clinic representative, or a patient contacting the clinician who created a record. We may verify identity and authority before acting.

Security

Use the subject “Security”. Do not exploit, download or retain information beyond what is necessary to report a concern. Include reproduction details without patient data where possible.

MedPrax is not an emergency or clinical-advice service. For urgent patient care, use the appropriate local emergency and clinical channels.